Skip to Content

Privacy Policy

Frequently asked questions



ECUVERA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit or make a purchase from our website www.ecuvera.com

1. INFORMATION WE COLLECT
We collect:
- Personal Information: [Full Name, Address, Email, Phone Number, Payment Info (processed securely)]
- Device Info: [IP address, browser type, time spent, and activity]

2. HOW WE USE YOUR INFORMATION
We use your data to:
- Fulfil orders and provide customer support
- Improve our website and services
- Send promotional offers (with consent)
- Comply with legal obligations

3. COOKIES & TRACKING
We use cookies to enhance site experience. You can disable them via your browser settings.

4. DATA SECURITY
- Data is stored securely with encryption and access control
- Payment data is handled through third-party PCI-DSS and RBI-compliant payment gateways

5. DATA SHARING
We do not sell your data. We may share it with:
- Logistics/shipping providers
- Payment processors
- Service providers under confidentiality
- Legal authorities (if required)

6. INTERNATIONAL USERS
Your data may be transferred to and stored on servers located in India. By using our site, you agree to this transfer.

7. POLICY CHANGES
We may update this Privacy Policy. Please check this page regularly for updates. Last update- 03/08/2025

CONTACT

Email: info.ecuvera@gmail.com

Phone: +91-9335671198

You can reach our customer support team by emailing info.ecuvera@gmail.com , calling +91 9335671198, or using Whats app +91 9335671198 Monday to Friday 11:00 AM to 05:00 PM IST to assist with any inquiries or issues.


At ECUVERA, we care deeply about your experience. If something’s not right with your order, we’ll do our best to fix it. Please read our simple guidelines below:


🕒 Report an Issue

• Please check your order as soon as it’s delivered.

• If you find a wrong, damaged, or missing item, contact us within 48 hours.

• Share clear photos or an unboxing video (from opening to the end, without cuts).


📧 Email: info.ecuvera@gmail.com

📞 Call/WhatsApp: +91-9335671198

🏠 Address: Suzabad, Padao, Varanasi, 221008 Uttar Pradesh, India


🔁 Prepaid Orders

• Orders can be cancelled before dispatch (within 5 working days).

• If not shipped in 5 days, cancellation is allowed, and refund will be made to the original payment method.

• Refunds may take up to 7 business days to reflect.

• Returns/replacements are accepted only if: 

-Product is unused

-In original packaging

-Invoice is included

• Sale or discounted items are not eligible for return or refund.

• Please double-check the size guide before ordering.


💵 Cash-on-Delivery (COD) Orders

• COD orders include a ₹75 non-refundable shipping fee.

• Express shipping not available for COD orders.

• Shipping charges are not refundable, even if returned.


Thank you for choosing ECUVERA  for a cleaner planet and a safer tomorrow. 🌱